FAQs
Answers before you sign up
How mailboxes, mail handling and our stores work.
Mailboxes
What hours can I pick up my mail?
Our Downtown, Roscoe Village and Hyde Park stores are open Monday to Friday 9am to 6pm and Saturday 10am to 2pm. Curbside pickup is available through the app.
What will my address look like?
Your name or business name, our street address and your own suite number. Our name does not appear. For example: Your Business LLC, 332 S Michigan Ave, Ste 121-[your number], Chicago, IL 60604.
Is this a P.O. Box?
No. It is a real street address with a suite number, so carriers like UPS, FedEx, USPS and Amazon deliver to it.
Can I use the address for my LLC and bank account?
Yes, on the Business and Business Pro plans. Customers use it for state filings, bank accounts and Google profiles. Personal and Basic plans are for personal mail only.
What is USPS Form 1583?
The Postal Service requires every private mailbox customer to authorize us to receive their mail, with two forms of ID. You complete it in the app, and we witness it free in store.
Mail and packages
Do you accept packages?
Yes, from every carrier. Package handling is free on Personal, Business and Business Pro, and $3 per package on Basic. You get an alert when each one arrives.
How does forwarding work?
Request it in the app and we ship your mail or packages wherever you are. You pay postage only, with no handling fee.
Can I pick up some mail and forward the rest?
Yes. You decide item by item in the app: open and scan, forward, hold for pickup or shred.
How long will you hold my mail?
Letters are stored free for 7 to 90 days, depending on your plan. After that, storage is $1 per letter or $5 per package each month.
Do you serve customers outside Chicago?
Yes. Many customers live elsewhere in the U.S. or abroad and manage everything from the app, with forwarding worldwide.
Plans and billing
How much does a mailbox cost?
Personal is $37.49 a month billed yearly, Business is $44.99 and Business Pro is $74.99. Month-to-month and Basic plans are also available. See every plan.
Is there a setup fee?
No setup fee on yearly and 2-year plans. Month-to-month plans have a $19 setup fee.
Can I cancel?
Yes. You can cancel any time before your renewal date.
Still have a question?
Call Downtown at 312-922-1788 or Roscoe Village at 773-477-5600.
